Incident 418: Uber Locked Indian Drivers out of Accounts Allegedly Due to Facial Recognition Fails

Description: Uber drivers in India reported being locked out of their accounts allegedly due to Real-Time ID Check's facial recognition failing to recognize appearance changes or faces in low lighting conditions.


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Alleged: Uber and Azure Cognitive Services developed an AI system deployed by Uber, which harmed Uber drivers in India.

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Khoa Lam


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.