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Associated Incidents

Incident 3435 Report
Amazon Alexa Responding to Environmental Inputs

Newsreader says, ‘Alexa, buy a doll’s house’ on air - and Amazon Echos buy them
metro.co.uk · 2017

Picture Amazon

Amazon’s new Echo device is programmed to respond to voice commands whenever it hears the word, ‘Alexa’ – and this can lead to disaster.

A newsreader in San Diego said, ‘Alexa, order me a dollhouse’ on air – while reporting on an incident where a young girl had bought a doll’s house by talking to the speaker.

Viewers reported that their own Amazon Echo devices heard the voice command – and bought them doll’s houses, too.

San Diego TV news anchor Jim Patton said, ‘I love the little girl saying, ”I love the little girl saying, ‘Alexa order me a dollhouse,’ while reporting an incident in which a young girl managed to order a £140 doll’s house.

CW-6 reported that the little girl had said, ‘Can you play dollhouse with me and get me a dollhouse?’

But viewers called in to say that their own devices had ordered the doll’s house, too.

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Users can protect their devices with a four-digit code to prevent accidental orders – and cancel orders via their Amazon account.

Amazon has yet to comment.

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