Associated Incidents
Thai PBS has published a case statement. Inappropriate messages appearing on Facebook live broadcast Candle lighting ceremony Confirmed that it was a problem with the text translation system from Facebook itself.
On July 9, the Thai PBS Facebook page published a statement regarding the appearance of inappropriate messages on the Thai PBS Facebook page during the broadcast time. Candle lighting ceremony On the occasion of His Majesty the King's birthday on July 28, 2020, according to the leader of the picture from the Thai PBS Facebook page and is published Forward on social media This is a Thai text translated by Facebook's automatic translation service. From the original English text that “[Live] Candle-lighting ceremony to celebrate the birthday of HM the King on July 28, 2020 at 6.45 PM” because it is a live broadcast with English subtitles. Therefore, there must be communication in English messages in such posts.
Later, someone shared the picture on the Thai PBS Facebook page. with inappropriate Thai text This is a message generated by Facebook's Auto Translation service that has been translated from the above English text. By users who have settings to turn on automatic translation only to see the translation text And that person has recorded a screenshot (Capture) from the Thai PBS Facebook page. be published on social media causing misunderstanding that the message was written by the Thai PBS team
When TPA receives inappropriate translation information which was published until causing widespread impact The team has therefore immediately adjusted the English text into the correct Thai language. To prevent mistaken translations from Facebook's automatic translation system at 6:55 p.m. at the same time, the team immediately notified the problem and contacted for clarification of the error that occurred with Facebook. Mr. Alex Fenby, News Partnerships Lead, South East Asia, Facebook office in Singapore which replied, “Sincere apologies for the mis-translation. It was caused by a technical error on auto-translation. We have filed an urgent task with your policy and IT teams to investigate and will keep you informed once we hear back. .”
At the same time, the TPA has urged Facebook to report the results of the investigation of the error as soon as possible. Including an official apology should be issued. Since the team checked at about 11:00 p.m., it was found that this mistranslation had appeared on the official Facebook page of other media, not only on the Thai PBS page, which emphasized clearly that Facebook's automatic translation service has a problem.
TPA has issued an explanation of the incident. At about 12:23 a.m., follow the link www.facebook.com/ThaiPBS…/…/a.348532055084/10164385062660085. and immediately investigated the facts Ready to notify the Bureau of the Royal Household The Ministry of Digital Economy and Society (DE) and related agencies have acknowledged the full sequence of events.
TPA apologizes for having brought messages from Facebook's erroneous automatic translation service to be published, with TPA confirming that it will follow up to find out the facts of such events to the utmost. And report to the public. However, TPA will not allow the exploitation of situations that affect the feelings of the people and the nation.