Entities
Woolworths Olive
Incidents implicated systems
Incident 13931 Report
Woolworths' Olive Chatbot Reportedly Generated 'Angry Mother' Anecdotes During Support Calls After Gemini Upgrade
2026-02-12
Woolworths customers reported that its digital shopping assistant Olive allegedly generated humanlike personal anecdotes (e.g., claiming to have an angry mother) during customer-support interactions such as delivery rescheduling. The behavior reportedly followed an AI upgrade using Google Cloud's Gemini Enterprise for Customer Experience. Woolworths said it was adjusting Olive's responses to reduce irrelevant, misleading banter.
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Related Entities
Other entities that are related to the same incident. For example, if the developer of an incident is this entity but the deployer is another entity, they are marked as related entities.