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Entities

CAPE roof risk scoring system

Incidents implicated systems

Incident 10831 Report
Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

2025-05-13

In Texas, homeowners including Tracy Gartenmann reported warnings against insurance nonrenewals based on aerial imagery flagged by AI systems. Gartenmann's insurer, Travelers, reportedly cited overhanging trees. She reportedly spent $3,000 to address the issue and retain coverage. While the AI system appears to have functioned as intended, critics argue it lacks adequate human oversight and imposes material and emotional burdens on policyholders. Other cases reportedly involved disputed roof assessments. Companies such as State Farm and Nationwide used vendors like CAPE Analytics and Nearmap.

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Related Entities
Other entities that are related to the same incident. For example, if the developer of an incident is this entity but the deployer is another entity, they are marked as related entities.
 

Entity

Travelers Insurance

Incidents involved as Deployer
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

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Entity

State Farm

Incidents involved as Deployer
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

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Entity

Nationwide

Incidents involved as Deployer
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

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Entity

American Mercury Insurance Group

Incidents involved as Deployer
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

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Entity

Nearmap

Incidents involved as Developer
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

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Entity

CAPE Analytics

Incidents involved as Developer
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

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Entity

Tracy Gartenmann

Incidents Harmed By
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

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Entity

Homeowners in Texas

Incidents Harmed By
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

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Entity

Homeowners affected by AI-assisted insurance nonrenewals

Incidents Harmed By
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

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Entity

Nearmap aerial analysis tools

Incidents implicated systems
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

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Entity

Algorithmic roof condition classification

Incidents implicated systems
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

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Entity

AI-assisted aerial imagery risk assessment

Incidents implicated systems
  • Incident 1083
    1 Report

    Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal

More

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