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DPD
Incidents impliqués en tant que développeur et déployeur
Incident 6312 Rapports
Chatbot for DPD Malfunctioned and Swore at Customers and Criticized Its Own Company
2024-01-18
DPD's AI chatbot, used for customer service, appeared to malfunction following a system update, leading to inappropriate responses including swearing and criticizing the company. The incident, which became viral on social media, occurred after the chatbot was updated, prompting DPD to disable the malfunctioning AI component.
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Incident 6312 Rapports
Chatbot for DPD Malfunctioned and Swore at Customers and Criticized Its Own Company
2024-01-18
DPD's AI chatbot, used for customer service, appeared to malfunction following a system update, leading to inappropriate responses including swearing and criticizing the company. The incident, which became viral on social media, occurred after the chatbot was updated, prompting DPD to disable the malfunctioning AI component.
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