Description: Taco Bell's voice-based drive-thru system was reportedly overwhelmed after a prankster ordered 18,000 water cups, reportedly causing the AI to stall mid-interaction and forcing staff to intervene. Purportedly viral clips of repeated misinterpretations prompted the company to reassess where and when to deploy the system, as customer frustration and operational disruptions mounted across participating locations.
Entités
Voir toutes les entitésAlleged: Taco Bell et Omilia developed an AI system deployed by Taco Bell, which harmed Taco Bell customers.
Système d'IA présumé impliqué: Omilia voice-AI drive-thru ordering system
Statistiques d'incidents
ID
1274
Nombre de rapports
2
Date de l'incident
2025-08-29
Editeurs
Daniel Atherton
Rapports d'incidents
Chronologie du rapport
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Taco Bell's bold AI drive-thru experiment hit a wall after trolls exposed its flaws when one ordered 18,000 water cups in a viral prank that forced the fast food giant to rethink its high-tech rollout.
I remember ("back in the day" alert) o…
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Taco Bell is rethinking its use of artificial intelligence (AI) to power drive-through restaurants in the US after comical videos of the tech making mistakes were viewed millions of times.
In one clip, a customer seemingly crashed the syste…
Variantes
Une "Variante" est un incident de l'IA similaire à un cas connu—il a les mêmes causes, les mêmes dommages et le même système intelligent. Plutôt que de l'énumérer séparément, nous l'incluons sous le premier incident signalé. Contrairement aux autres incidents, les variantes n'ont pas besoin d'avoir été signalées en dehors de la base de données des incidents. En savoir plus sur le document de recherche.
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