Government of Canada

開発者と提供者の両方の立場で関わったインシデント

インシデント 13101 Report
Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale

2025-12-12

Charlie the Chatbot, an AI-powered system deployed by the Canada Revenue Agency (CRA), has reportedly been providing inaccurate or incomplete tax-related information to members of the public. An audit by the Auditor General of Canada reportedly found the chatbot produced correct responses in fewer than half of tested cases. The system has been publicly available across multiple CRA webpages since March 2020 and reportedly used by millions of users.

Related Entities

Canada Revenue Agency (CRA)

開発者と提供者の両方の立場で関わったインシデント

インシデント 1310
1 レポート
Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale

Unknown generative AI developers

Incidents involved as Developer

インシデント 1310
1 レポート
Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale

General public

影響を受けたインシデント

インシデント 1310
1 レポート
Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale

General public of Canada

影響を受けたインシデント

インシデント 1310
1 レポート
Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale

Epistemic integrity

影響を受けたインシデント

インシデント 1310
1 レポート
Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale

Canadian taxpayers

影響を受けたインシデント

インシデント 1310
1 レポート
Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale

Charlie the Chatbot

Incidents implicated systems

インシデント 1310
1 レポート
Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale