Car dealerships
影響を受けたインシデント
インシデント 17723 Report
AI Chatbot at BMW Dealership in Toronto, Canada, Reportedly Made Erroneous Buyback Offer, Prompting Customer Dispute
2026-06-11
BMW Toronto, a car dealership in Toronto, Canada, said its AI chatbot Quinn misread a customer's loan balance as a C$27,162.79 buyback offer following human miscommunication. A salesperson withdrew the offer and quoted at most C$20,000, prompting a dispute. After a news inquiry, the dealer reinstated the higher offer, which the customer accepted, and said actual people would present future offers.
もっとIncidents involved as Deployer
インシデント 17723 Report
AI Chatbot at BMW Dealership in Toronto, Canada, Reportedly Made Erroneous Buyback Offer, Prompting Customer Dispute
2026-06-11
BMW Toronto, a car dealership in Toronto, Canada, said its AI chatbot Quinn misread a customer's loan balance as a C$27,162.79 buyback offer following human miscommunication. A salesperson withdrew the offer and quoted at most C$20,000, prompting a dispute. After a news inquiry, the dealer reinstated the higher offer, which the customer accepted, and said actual people would present future offers.
もっと関連団体
同じインシデントに関連するその他のエンティティ。たとえば、インシデントの開発者がこのエンティティで、デプロイヤーが別のエンティティである場合、それらは関連エンティティとしてマークされます。
関連団体
BMW Toronto
影響を受けたインシデント
- インシデント 17723 レポート
AI Chatbot at BMW Dealership in Toronto, Canada, Reportedly Made Erroneous Buyback Offer, Prompting Customer Dispute
- インシデント 17723 レポート
AI Chatbot at BMW Dealership in Toronto, Canada, Reportedly Made Erroneous Buyback Offer, Prompting Customer Dispute
Incidents involved as Deployer
BMW
影響を受けたインシデント
- インシデント 17723 レポート
AI Chatbot at BMW Dealership in Toronto, Canada, Reportedly Made Erroneous Buyback Offer, Prompting Customer Dispute
- インシデント 17723 レポート
AI Chatbot at BMW Dealership in Toronto, Canada, Reportedly Made Erroneous Buyback Offer, Prompting Customer Dispute