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Ashley Beauchamp
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インシデント 6312 レポート
Chatbot for DPD Malfunctioned and Swore at Customers and Criticized Its Own Company
2024-01-18
DPD's AI chatbot, used for customer service, appeared to malfunction following a system update, leading to inappropriate responses including swearing and criticizing the company. The incident, which became viral on social media, occurred after the chatbot was updated, prompting DPD to disable the malfunctioning AI component.
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