Air Canada must pay a passenger hundreds of dollars in damages after its online chatbot gave the guy wrong information before he booked a flight.

Jake Moffatt took the airline to a small-claims tribunal after the biz refused to refund him f…

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline's bereavement travel policy.

On the day Jake Moffatt's grandmother di…

After his grandmother died in Ontario a few years ago, British Columbia resident Jake Moffatt visited Air Canada's website to book a flight for the funeral. He received assistance from a chatbot, which told him the airline offered reduced r…

Artificial intelligence is having a growing impact on the way we travel, and a remarkable new case shows what AI-powered chatbots can get wrong – and who should pay. In 2022, Air Canada's chatbot promised a discount that wasn't available to…