Air Canada must pay a passenger hundreds of dollars in damages after its online chatbot gave the guy wrong information before he booked a flight.

Jake Moffatt took the airline to a small-claims tribunal after the biz refused to refund him f…

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline's bereavement travel policy.

On the day Jake Moffatt's grandmother di…

After his grandmother died in Ontario a few years ago, British Columbia resident Jake Moffatt visited Air Canada's website to book a flight for the funeral. He received assistance from a chatbot, which told him the airline offered reduced r…

Artificial intelligence is having a growing impact on the way we travel, and a remarkable new case shows what AI-powered chatbots can get wrong – and who should pay. In 2022, Air Canada's chatbot promised a discount that wasn't available to…

ロイズ・オブ・ロンドンは、人工知能（AI）関連の不具合に対処する企業向けの保険商品を発表しました。

フィナンシャル・タイムズ（FT）が5月11日（日）に報じたように、保険業界はAIチャットボットのエラーや幻覚による損失リスクへの懸念につけ込もうとしています。

この保険はArmillaというスタートアップ企業を通じて提供され、パフォーマンスの低いAI製品によって被害を受けた顧客やその他の第三者から企業が訴えられた場合、訴訟費用を補償すると報じられています。

FTが指摘したように…