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インシデント 57: Australian Automated Debt Assessment System Issued False Notices to Thousands

概要: Australian Department of Human Services (DHS)’s automated debt assessment system issued false or incorrect debt notices to hundreds of thousands of people, resulting in years-long lawsuits and damages to welfare recipients.

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新しいレポート新しいレポート新しいレスポンス新しいレスポンス発見する発見する履歴を表示履歴を表示

組織

すべての組織を表示
Alleged: Centrelink developed an AI system deployed by Australian Department of Human Services, which harmed Australian welfare recipients.

インシデントのステータス

インシデントID
57
レポート数
39
インシデント発生日
2015-07-01
エディタ
Sean McGregor, Khoa Lam
Applied Taxonomies
CSETv0, CSETv1, GMF, MIT

CSETv0 分類法のクラス

分類法の詳細

Problem Nature

Indicates which, if any, of the following types of AI failure describe the incident: "Specification," i.e. the system's behavior did not align with the true intentions of its designer, operator, etc; "Robustness," i.e. the system operated unsafely because of features or changes in its environment, or in the inputs the system received; "Assurance," i.e. the system could not be adequately monitored or controlled during operation.
 

Unknown/unclear

Physical System

Where relevant, indicates whether the AI system(s) was embedded into or tightly associated with specific types of hardware.
 

Software only

Level of Autonomy

The degree to which the AI system(s) functions independently from human intervention. "High" means there is no human involved in the system action execution; "Medium" means the system generates a decision and a human oversees the resulting action; "low" means the system generates decision-support output and a human makes a decision and executes an action.
 

High

Nature of End User

"Expert" if users with special training or technical expertise were the ones meant to benefit from the AI system(s)’ operation; "Amateur" if the AI systems were primarily meant to benefit the general public or untrained users.
 

Amateur

Public Sector Deployment

"Yes" if the AI system(s) involved in the accident were being used by the public sector or for the administration of public goods (for example, public transportation). "No" if the system(s) were being used in the private sector or for commercial purposes (for example, a ride-sharing company), on the other.
 

No

Data Inputs

A brief description of the data that the AI system(s) used or were trained on.
 

welfare requests, tax records

CSETv1 分類法のクラス

分類法の詳細

Incident Number

The number of the incident in the AI Incident Database.
 

57

AI Tangible Harm Level Notes

Notes about the AI tangible harm level assessment
 

The system in question does not meet the CSET definition for AI. It is likely purely and automation, or a rules-based system without machine learning components.

Notes (special interest intangible harm)

Input any notes that may help explain your answers.
 

Access to social welfare (a public service) was interfered with.

Special Interest Intangible Harm

An assessment of whether a special interest intangible harm occurred. This assessment does not consider the context of the intangible harm, if an AI was involved, or if there is characterizable class or subgroup of harmed entities. It is also not assessing if an intangible harm occurred. It is only asking if a special interest intangible harm occurred.
 

yes

MIT 分類法のクラス

Machine-Classified
分類法の詳細

Risk Subdomain

A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
 

7.3. Lack of capability or robustness

Risk Domain

The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
 
  1. AI system safety, failures, and limitations

Entity

Which, if any, entity is presented as the main cause of the risk
 

Human

Timing

The stage in the AI lifecycle at which the risk is presented as occurring
 

Post-deployment

Intent

Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
 

Intentional

インシデントレポート

レポートタイムライン

Incident Occurrence+12
Students accused of welfare fraud say Centrelink's sums are wrong
+7
Centrelink 'Robo-Debt' Program Unclear, Unreasonable And Unfair: Ombudsman
+4
Citizens ‘monstered by own government’
+1
Centrelink to use 1,000 labour-hire staff to help recover welfare debts
Centrelink robo-debt program accused of enforcing 'illegal' debtsPlanning an overseas trip? Make sure you are not in debt to Centrelink!Government admits robodebt was unlawful as it settles legal challenge+3
Robodebt removed humans from Human Services, and the Government is facing the consequences
'Robodebt-related trauma': the victims still paying for Australia's unlawful welfare crackdown+1
Robodebt: court approves $1.8bn settlement for victims of government’s ‘shameful’ failure
‘Platitudes and false words’: mother of robodebt victim who took own life tells inquiry of government stonewalling
Students accused of welfare fraud say Centrelink's sums are wrong

Students accused of welfare fraud say Centrelink's sums are wrong

abc.net.au

‘Hit with a scary $25,000 demand’: Centrelink debt scandal hits Aboriginal communities

‘Hit with a scary $25,000 demand’: Centrelink debt scandal hits Aboriginal communities

sbs.com.au

Centrelink debt letter scandal worsens

Centrelink debt letter scandal worsens

finance.nine.com.au

High Farce: The Turnbull Government’s Centrelink ‘Robo-Debt’ Debacle Continues To Grow

High Farce: The Turnbull Government’s Centrelink ‘Robo-Debt’ Debacle Continues To Grow

newmatilda.com

A union claims almost every Centrelink debt letter is wrong and will bring a 'perfect storm' of complaints

A union claims almost every Centrelink debt letter is wrong and will bring a 'perfect storm' of complaints

businessinsider.com.au

Centrelink robo-debt system wrongly targets Australian of the Year finalist

Centrelink robo-debt system wrongly targets Australian of the Year finalist

theguardian.com

Centrelink debt recovery program to undergo changes following public criticism

Centrelink debt recovery program to undergo changes following public criticism

abc.net.au

Centrelink's controversial data matching program to target pensioners and disabled, Labor calls for suspension

Centrelink's controversial data matching program to target pensioners and disabled, Labor calls for suspension

abc.net.au

Government is using false figures to defend its robo-debt system

Government is using false figures to defend its robo-debt system

yourlifechoices.com.au

Centrelink staff to strike over debt scandal, budget cuts and pay

Centrelink staff to strike over debt scandal, budget cuts and pay

theguardian.com

We're all talking about the Centrelink debt controversy, but what is 'robodebt' anyway?

We're all talking about the Centrelink debt controversy, but what is 'robodebt' anyway?

abc.net.au

Welfare recipients to blame for Centrelink debt system failures, Senate inquiry told

Welfare recipients to blame for Centrelink debt system failures, Senate inquiry told

theguardian.com

Centrelink: Tax office says it cannot be blamed for automated debt recovery system's failings

Centrelink: Tax office says it cannot be blamed for automated debt recovery system's failings

abc.net.au

Centrelink 'Robo-Debt' Program Unclear, Unreasonable And Unfair: Ombudsman

Centrelink 'Robo-Debt' Program Unclear, Unreasonable And Unfair: Ombudsman

huffingtonpost.com.au

Centrelink debt scandal: report reveals multiple failures in welfare system

Centrelink debt scandal: report reveals multiple failures in welfare system

theguardian.com

Centrelink's debt recovery system lacks transparency and treated some customers unfairly, ombudsman finds

Centrelink's debt recovery system lacks transparency and treated some customers unfairly, ombudsman finds

abc.net.au

Centrelink robo-debt 'abject failure' and arguably unlawful, Victoria Legal Aid says

Centrelink robo-debt 'abject failure' and arguably unlawful, Victoria Legal Aid says

theguardian.com

Centrelink's debt data-matching failed government's privacy guidelines, campaigners say

Centrelink's debt data-matching failed government's privacy guidelines, campaigners say

theguardian.com

Centrelink loses more than one third of debt cases appealed to tribunal

Centrelink loses more than one third of debt cases appealed to tribunal

theguardian.com

Senate inquiry calls for Centrelink robo-debt system to be suspended until fixed

Senate inquiry calls for Centrelink robo-debt system to be suspended until fixed

theguardian.com

Centrelink says it has no plans to use robo-debt system to target pensioners

Centrelink says it has no plans to use robo-debt system to target pensioners

theguardian.com

Citizens ‘monstered by own government’

Citizens ‘monstered by own government’

news.com.au

20,000 people sent Centrelink 'robo-debt' notices found to owe less or nothing

20,000 people sent Centrelink 'robo-debt' notices found to owe less or nothing

smh.com.au

Centrelink scandal: tens of thousands of welfare debts wiped or reduced

Centrelink scandal: tens of thousands of welfare debts wiped or reduced

theguardian.com

Public sector union​ condemns Centrelink move to privatise call centre

Public sector union​ condemns Centrelink move to privatise call centre

theguardian.com

Government Rejects Findings From Centrelink Robo-Debt Inquiry

Government Rejects Findings From Centrelink Robo-Debt Inquiry

probonoaustralia.com.au

Centrelink to use 1,000 labour-hire staff to help recover welfare debts

Centrelink to use 1,000 labour-hire staff to help recover welfare debts

theguardian.com

'This is a joke': fighting Centrelink’s robo-debt, one year on

'This is a joke': fighting Centrelink’s robo-debt, one year on

abc.net.au

Centrelink robo-debt program accused of enforcing 'illegal' debts

Centrelink robo-debt program accused of enforcing 'illegal' debts

theguardian.com

Planning an overseas trip? Make sure you are not in debt to Centrelink!

Planning an overseas trip? Make sure you are not in debt to Centrelink!

neoskosmos.com

Government admits robodebt was unlawful as it settles legal challenge

Government admits robodebt was unlawful as it settles legal challenge

theguardian.com

Robodebt removed humans from Human Services, and the Government is facing the consequences

Robodebt removed humans from Human Services, and the Government is facing the consequences

abc.net.au

Government to pay back $721m as it scraps Robodebt for Centrelink welfare recipients

Government to pay back $721m as it scraps Robodebt for Centrelink welfare recipients

abc.net.au

Robodebt: government to refund 470,000 unlawful Centrelink debts worth $721m

Robodebt: government to refund 470,000 unlawful Centrelink debts worth $721m

theguardian.com

Robodebt scandal: leak reveals unlawful debts predate 2015 but government has no plans to pay back money

Robodebt scandal: leak reveals unlawful debts predate 2015 but government has no plans to pay back money

theguardian.com

'Robodebt-related trauma': the victims still paying for Australia's unlawful welfare crackdown

'Robodebt-related trauma': the victims still paying for Australia's unlawful welfare crackdown

theguardian.com

Robodebt: court approves $1.8bn settlement for victims of government’s ‘shameful’ failure

Robodebt: court approves $1.8bn settlement for victims of government’s ‘shameful’ failure

theguardian.com

Robodebt: government fights to keep secret documents that may show 'what went wrong'

Robodebt: government fights to keep secret documents that may show 'what went wrong'

theguardian.com

‘Platitudes and false words’: mother of robodebt victim who took own life tells inquiry of government stonewalling

‘Platitudes and false words’: mother of robodebt victim who took own life tells inquiry of government stonewalling

theguardian.com

Students accused of welfare fraud say Centrelink's sums are wrong
abc.net.au · 2016

Former and current students say Centrelink is falsely accusing them of being welfare cheats and saddling them with thousands of dollars of debt.

Sianaye studies full-time, works retail part-time. One month ago, the 23-year-old from Melbourn…

‘Hit with a scary $25,000 demand’: Centrelink debt scandal hits Aboriginal communities
sbs.com.au · 2017

Labor has called for an immediate halt to the debt recovery system until the current problems are fixed. (AAP)

The Centrelink welfare debt crisis engulfing the Department of Human Services has been affecting Aboriginal Australians, with NIT…

Centrelink debt letter scandal worsens
finance.nine.com.au · 2017

Centrelink is threatening dozens of Australians with bad credit ratings and legal action if they refuse to sign up to payment plans to repay thousands of dollars in questionable debt.

‘If I don't set up a payment scheme it will go to debt c…

High Farce: The Turnbull Government’s Centrelink ‘Robo-Debt’ Debacle Continues To Grow
newmatilda.com · 2017

In the lead-up to Christmas, tens of thousands of Australians started receiving threatening debt collection notices from Centrelink and its agents. Coming from a government that couldn’t run an online census, you can probably guess what hap…

A union claims almost every Centrelink debt letter is wrong and will bring a 'perfect storm' of complaints
businessinsider.com.au · 2017

A Medicare and Centrelink office sign is seen at Bondi Junction on March 21, 2016 in Sydney, Australia. (Source: Getty)

Centrelink staff will not be able to cope in an expected “perfect storm” of customer enquiries arising out of the debt d…

Centrelink robo-debt system wrongly targets Australian of the Year finalist
theguardian.com · 2017

Medical researcher Janet Hammill, who works voluntarily, struggling to contact anyone at Centrelink after she was incorrectly told she owes $7,600

This article is more than 2 years old

This article is more than 2 years old

A leading fetal a…

Centrelink debt recovery program to undergo changes following public criticism
abc.net.au · 2017

Centrelink debt recovery program to undergo changes following public criticism

Updated

The Federal Government will introduce changes to Centrelink's controversial debt recovery program, despite insisting it is working and dismissing calls f…

Centrelink's controversial data matching program to target pensioners and disabled, Labor calls for suspension
abc.net.au · 2017

The Federal Government will expand Centrelink's automatic debt recovery program later this year to focus on aged pensioners and disability support payments.

Parliamentary Budget Office charts reveal the Government plans to use a similar dat…

Government is using false figures to defend its robo-debt system
yourlifechoices.com.au · 2017

Government is using false figures to defend its robo-debt system

Although the Government asserts that it has reclaimed $300 million in debts owed by welfare recipients, it refuses to disclose exactly how much money it has recovered.

Launche…

Centrelink staff to strike over debt scandal, budget cuts and pay
theguardian.com · 2017

This article is more than 2 years old

This article is more than 2 years old

Department of Human Services staff will strike over pay, budget cuts and the Centrelink “robo debt” scandal, which together form an “ideological attack” by the Turn…

We're all talking about the Centrelink debt controversy, but what is 'robodebt' anyway?
abc.net.au · 2017

We're all talking about the Centrelink debt controversy, but what is 'robodebt' anyway?

Posted

It's been making headlines since summer, when thousands of Australians suddenly found out they owed money to Centrelink.

Critics call it "robodeb…

Welfare recipients to blame for Centrelink debt system failures, Senate inquiry told
theguardian.com · 2017

The head of the Department of Human Services has blamed the “robo debt” scandal largely on welfare recipients’ failure to engage with Centrelink.

The Senate inquiry into Centrelink’s “robo-debt” system began on Wednesday, hearing from the c…

Centrelink: Tax office says it cannot be blamed for automated debt recovery system's failings
abc.net.au · 2017

Centrelink: Tax office says it cannot be blamed for automated debt recovery system's failings

Updated

The Australian Tax Office (ATO) has sought to distance itself from Centrelink's controversial debt recovery program, telling a Senate inqu…

Centrelink 'Robo-Debt' Program Unclear, Unreasonable And Unfair: Ombudsman
huffingtonpost.com.au · 2017

Centrelink failed to communicate properly with welfare recipients, their staff lacked training and its so-called 'robo-debt' program placed "unreasonable" expectations on claimants and should have been more rigorously tested.

Those are the …

Centrelink debt scandal: report reveals multiple failures in welfare system
theguardian.com · 2017

This article is more than 2 years old

This article is more than 2 years old

An ombudsman’s report on the roll out of Centrelink’s automated debt recovery service has identified multiple failures that placed unreasonable burdens on welfare r…

Centrelink's debt recovery system lacks transparency and treated some customers unfairly, ombudsman finds
abc.net.au · 2017

Centrelink's debt recovery system lacks transparency and treated some customers unfairly, ombudsman finds

Updated

Centrelink's controversial debt recovery system lacks transparency and has treated some customers unfairly, the Commonwealth O…

Centrelink robo-debt 'abject failure' and arguably unlawful, Victoria Legal Aid says
theguardian.com · 2017

Scathing assessment comes as system again put under the microscope, this time by external auditors PwC Australia

This article is more than 2 years old

This article is more than 2 years old

Victoria Legal Aid has described Centrelink’s robo-…

Centrelink's debt data-matching failed government's privacy guidelines, campaigners say
theguardian.com · 2017

Australian Privacy Foundation tells Senate inquiry into ‘robo debt’ scandal there is no evidence guidelines were followed

This article is more than 1 year old

This article is more than 1 year old

Privacy campaigners say Centrelink’s use of …

Centrelink loses more than one third of debt cases appealed to tribunal
theguardian.com · 2017

More than one third of Centrelink welfare debt recovery cases that are appealed to the independent tribunal are overturned.

The Administrative Appeals Tribunal has set aside 960 Centrelink debt decisions out of 2,699 appeals lodged between …

Senate inquiry calls for Centrelink robo-debt system to be suspended until fixed
theguardian.com · 2017

Senate inquiry report recommends all debts calculated under flawed model be re-assessed and system be redesigned

This article is more than 1 year old

This article is more than 1 year old

A Senate inquiry has called for Centrelink’s controve…

Centrelink says it has no plans to use robo-debt system to target pensioners
theguardian.com · 2017

Expansion of data-matching program aimed at scrutinising whether person’s earnings from trusts or family daycare make them ineligible for welfare, government says

This article is more than 1 year old

This article is more than 1 year old

Cen…

Citizens ‘monstered by own government’
news.com.au · 2017

CENTRELINK’S “threatening” debt recovery letters have reached the next level and Australians are terrified, according to a radio host who angrily confronted the government.

The notes sent to people in selected locations now feature the Aust…

20,000 people sent Centrelink 'robo-debt' notices found to owe less or nothing
smh.com.au · 2017

The Turnbull government has admitted it issued robo-debt recovery notices to 20,000 welfare recipients who were later found to owe less or even nothing.

Documents presented to Parliament by Human Services Minister Alan Tudge showed the use …

Centrelink scandal: tens of thousands of welfare debts wiped or reduced
theguardian.com · 2017

Data shows 7,456 debts were reduced to zero and another 12,524 partially reduced between July last year and March

This article is more than 1 year old

This article is more than 1 year old

At least 20,000 Centrelink debts were either wiped o…

Public sector union​ condemns Centrelink move to privatise call centre
theguardian.com · 2017

This article is more than 1 year old

This article is more than 1 year old

The public sector union has condemned moves to privatise Centrelink’s much-criticised call centre, saying it would give Serco access to vast amounts of personal infor…

Government Rejects Findings From Centrelink Robo-Debt Inquiry
probonoaustralia.com.au · 2017

A Community Affairs References Committee released a report in June into Centrelink’s controversial robo-debt program, making 21 recommendations to fix the program that was rolled out in mid-2016.

The report said the system was “so flawed it…

Centrelink to use 1,000 labour-hire staff to help recover welfare debts
theguardian.com · 2017

Department says surge in use of private contractors is temporary but union says government is ‘privatising our safety net’

Centrelink to use 1,000 labour-hire staff to help recover welfare debts

Centrelink will enlist up to 1,000 staff from…

'This is a joke': fighting Centrelink’s robo-debt, one year on
abc.net.au · 2017

Retail worker Laura has had a $24,000 debt hanging over her head since October last year.

Laura, who’s asked Hack not to use her surname, works casually and had been getting income support payments through Centrelink from 2011 to 2014.

Late…

Centrelink robo-debt program accused of enforcing 'illegal' debts
theguardian.com · 2018

The Turnbull government’s robo-debt program involves enforcement of “illegal” debts that in some cases are inflated or nonexistent, a former member of the Administrative Appeals Tribunal has said.

The scathing indictment of the program is c…

Planning an overseas trip? Make sure you are not in debt to Centrelink!
neoskosmos.com · 2018

In a bid to recoup $800 million of debt, former welfare recipients who owe money to the federal government will face a travel ban until the funds are repaid.

So far 20 orders have been issued according to human services minister, Michael Ke…

Government admits robodebt was unlawful as it settles legal challenge
theguardian.com · 2019

The federal government has settled a landmark challenge against its robodebt program – conceding a $2,500 debt raised against Deanna Amato was not lawful because it relied on income averaging.

In orders made by consent on Wednesday, the fed…

Robodebt removed humans from Human Services, and the Government is facing the consequences
abc.net.au · 2020

The problem with artificial intelligence is that it's artificial.

The problem with the intelligence of humans is that it's limited, variable and compromised by judgement and values.

Put both together and you get a good understanding of how …

Government to pay back $721m as it scraps Robodebt for Centrelink welfare recipients
abc.net.au · 2020

The Federal Government will refund $721 million worth of debts it clawed back through its controversial Robodebt scheme.

The scheme saw hundreds of thousands of people issued with computer-generated debt notices, some of which made demands …

Robodebt: government to refund 470,000 unlawful Centrelink debts worth $721m
theguardian.com · 2020

The federal government has finally agreed to pay back hundreds of thousands of people who were hit with unlawful and incorrect Centrelink debts over a four-year period through the Coalition’s botched robodebt scheme.

Years after vowing to r…

Robodebt scandal: leak reveals unlawful debts predate 2015 but government has no plans to pay back money
theguardian.com · 2020

The Australian government has privately acknowledged the robodebt scandal may go beyond the unlawful 470,000 debts already identified for refunds, but it has no plans to pay back the money because it believes it would be too difficult to id…

'Robodebt-related trauma': the victims still paying for Australia's unlawful welfare crackdown
theguardian.com · 2020

Nathan Kearney says he lost two and half years of his life to robodebt. He's still seeing a counsellor about it.

Four years ago he was living in Brisbane, seeing and playing gigs, working several different casual jobs and generally enjoying…

Robodebt: court approves $1.8bn settlement for victims of government’s ‘shameful’ failure
theguardian.com · 2021

A “shameful chapter” in public administration has led to the federal court approving a settlement worth $1.8bn between the commonwealth and victims of the Coalition’s robodebt scheme.

Justice Bernard Murphy in Friday’s judgment criticised t…

Robodebt: government fights to keep secret documents that may show 'what went wrong'
theguardian.com · 2021

Robodebt: government fights to keep secret documents that may show ‘what went wrong’

The Morrison government is fighting to keep under wraps documents that a former public servant says could show “what went wrong” with Centrelink’s botched …

‘Platitudes and false words’: mother of robodebt victim who took own life tells inquiry of government stonewalling
theguardian.com · 2023

The mother of a robodebt victim who took his own life has told a royal commission that she was stonewalled by the former Coalition government while she sought answers about her son’s welfare debts for more than five years.

The commission is…

バリアント

「バリアント」は既存のAIインシデントと同じ原因要素を共有し、同様な被害を引き起こし、同じ知的システムを含んだインシデントです。バリアントは完全に独立したインシデントとしてインデックスするのではなく、データベースに最初に投稿された同様なインシデントの元にインシデントのバリエーションとして一覧します。インシデントデータベースの他の投稿タイプとは違い、バリアントではインシデントデータベース以外の根拠のレポートは要求されません。詳細についてはこの研究論文を参照してください

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