State Farm
Incidents impliqués en tant que développeur et déployeur
Incident 4252 Rapports
State Farm Allegedly Discriminated against Black Customers in Claim Payout
2021-06-12
State Farm's automated claims processing method was alleged in a class action lawsuit to have disproportionately against Black policyholders when paying out insurance claims.
PlusIncidents involved as Deployer
Incident 10831 Rapport
Texas Homeowner Reportedly Spent $3,000 to Contest AI-Flagged Warning of Insurance Nonrenewal
2025-05-13
In Texas, homeowners including Tracy Gartenmann reported warnings against insurance nonrenewals based on aerial imagery flagged by AI systems. Gartenmann's insurer, Travelers, reportedly cited overhanging trees. She reportedly spent $3,000 to address the issue and retain coverage. While the AI system appears to have functioned as intended, critics argue it lacks adequate human oversight and imposes material and emotional burdens on policyholders. Other cases reportedly involved disputed roof assessments. Companies such as State Farm and Nationwide used vendors like CAPE Analytics and Nearmap.
Plus