Entidades
vehicle owners
Afectado por Incidentes
Incidente 17723 Reportes
AI Chatbot at BMW Dealership in Toronto, Canada, Reportedly Made Erroneous Buyback Offer, Prompting Customer Dispute
2026-06-11
BMW Toronto, a car dealership in Toronto, Canada, said its AI chatbot Quinn misread a customer's loan balance as a C$27,162.79 buyback offer following human miscommunication. A salesperson withdrew the offer and quoted at most C$20,000, prompting a dispute. After a news inquiry, the dealer reinstated the higher offer, which the customer accepted, and said actual people would present future offers.
MásIncidente 3451 Reporte
Auto-Insurance Photo-Based Estimation Allegedly Gave Inaccurate Repair Prices Frequently
2021-04-13
Auto-insurance companies' photo-based estimation of repair price was alleged by repair shop owners and industry groups as providing inaccurate estimates, causing damaged cars to stay in the shop longer.
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Entidades relacionadas
Otras entidades que están relacionadas con el mismo incidente. Por ejemplo, si el desarrollador de un incidente es esta entidad pero el implementador es otra entidad, se marcan como entidades relacionadas.