Descripción: BMW Toronto, a car dealership in Toronto, Canada, said its AI chatbot Quinn misread a customer's loan balance as a C$27,162.79 buyback offer following human miscommunication. A salesperson withdrew the offer and quoted at most C$20,000, prompting a dispute. After a news inquiry, the dealer reinstated the higher offer, which the customer accepted, and said actual people would present future offers.
Editor Notes: Incident ID date is marked 06/11/2026; ID created 10/21/2026.
Entidades
Ver todas las entidadesAlleged: Chatbot developers y AI customer support system developers developed an AI system deployed by Car dealerships , BMW Toronto y BMW, which harmed Car dealerships , BMW Toronto , BMW , Zack Giacomelli , vehicle owners y Customers.
Sistemas de IA presuntamente implicados: Quinn (BMW Toronto chatbot) , Enterprise AI systems , Chatbots y AI customer support systems
Estadísticas de incidentes
ID
1772
Cantidad de informes
3
Fecha del Incidente
2026-06-11
Editores
Daniel Atherton
Informes del Incidente
Cronología de Informes
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A Toronto man says he was shocked and devastated when a BMW dealership revoked an offer to buy back his car, telling him an AI chatbot generated the offer by mistake. The dealership has since reinstated the deal, but as Canadian businesses …
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- A BMW dealer blamed an AI chatbot for a $7,000 pricing mistake.
- The customer says he never knew he was negotiating with AI.
- After media scrutiny, the dealership honored the original offer.
Sometimes a phone call, as tedious as they can be…
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A Canadian BMW owner recently thought he had negotiated a great deal to sell his car back to a local dealer. After a series of online exchanges, a representative who went by "Quinn" agreed to pay $27,162.79 CAD ($19,451 USD) for the vehicle…
Variantes
Una "Variante" es un incidente de IA similar a un caso conocido—tiene los mismos causantes, daños y sistema de IA. En lugar de enumerarlo por separado, lo agrupamos bajo el primer incidente informado. A diferencia de otros incidentes, las variantes no necesitan haber sido informadas fuera de la AIID. Obtenga más información del trabajo de investigación.
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