Description: DPD's AI chatbot, used for customer service, appeared to malfunction following a system update, leading to inappropriate responses including swearing and criticizing the company. The incident, which became viral on social media, occurred after the chatbot was updated, prompting DPD to disable the malfunctioning AI component.
Entidades
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ID
631
Cantidad de informes
2
Fecha del Incidente
2024-01-18
Editores
Daniel Atherton
Applied Taxonomies
Clasificaciones de la Taxonomía CSETv1_Annotator-1
Detalles de la TaxonomíaIncident Number
The number of the incident in the AI Incident Database.
631
Notes (special interest intangible harm)
Input any notes that may help explain your answers.
4.4 - the chatbot used foul language and criticized DPD.
Special Interest Intangible Harm
An assessment of whether a special interest intangible harm occurred. This assessment does not consider the context of the intangible harm, if an AI was involved, or if there is characterizable class or subgroup of harmed entities. It is also not assessing if an intangible harm occurred. It is only asking if a special interest intangible harm occurred.
no
Date of Incident Year
The year in which the incident occurred. If there are multiple harms or occurrences of the incident, list the earliest. If a precise date is unavailable, but the available sources provide a basis for estimating the year, estimate. Otherwise, leave blank.
Enter in the format of YYYY
2024
Date of Incident Month
The month in which the incident occurred. If there are multiple harms or occurrences of the incident, list the earliest. If a precise date is unavailable, but the available sources provide a basis for estimating the month, estimate. Otherwise, leave blank.
Enter in the format of MM
01
Date of Incident Day
The day on which the incident occurred. If a precise date is unavailable, leave blank.
Enter in the format of DD
18
Informes del Incidente
Cronología de Informes
bbc.com · 2024
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- Ver el informe en el Archivo de Internet
DPD ha desactivado parte de su chatbot de soporte en línea después de insultar a un cliente.
La empresa de paquetería utiliza inteligencia artificial (IA) en su chat online para atender consultas, además de operadores humanos.
Pero una nuev…
futurism.com · 2024
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- Ver el informe en el Archivo de Internet
The UK-based package delivery service DPD has disabled parts of its AI chatbot service after the bot was caught swearing at customers and even insulting DPD, multiple outlets have reported.
DPD's trouble began late last week when a musician…
Variantes
Una "Variante" es un incidente que comparte los mismos factores causales, produce daños similares e involucra los mismos sistemas inteligentes que un incidente de IA conocido. En lugar de indexar las variantes como incidentes completamente separados, enumeramos las variaciones de los incidentes bajo el primer incidente similar enviado a la base de datos. A diferencia de otros tipos de envío a la base de datos de incidentes, no se requiere que las variantes tengan informes como evidencia externa a la base de datos de incidentes. Obtenga más información del trabajo de investigación.