Descripción: Taco Bell's voice-based drive-thru system was reportedly overwhelmed after a prankster ordered 18,000 water cups, reportedly causing the AI to stall mid-interaction and forcing staff to intervene. Purportedly viral clips of repeated misinterpretations prompted the company to reassess where and when to deploy the system, as customer frustration and operational disruptions mounted across participating locations.
Entidades
Ver todas las entidadesAlleged: Taco Bell y Omilia developed an AI system deployed by Taco Bell, which harmed Taco Bell customers.
Sistema de IA presuntamente implicado: Omilia voice-AI drive-thru ordering system
Estadísticas de incidentes
ID
1274
Cantidad de informes
2
Fecha del Incidente
2025-08-29
Editores
Daniel Atherton
Informes del Incidente
Cronología de Informes
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Taco Bell's bold AI drive-thru experiment hit a wall after trolls exposed its flaws when one ordered 18,000 water cups in a viral prank that forced the fast food giant to rethink its high-tech rollout.
I remember ("back in the day" alert) o…
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Taco Bell is rethinking its use of artificial intelligence (AI) to power drive-through restaurants in the US after comical videos of the tech making mistakes were viewed millions of times.
In one clip, a customer seemingly crashed the syste…
Variantes
Una "Variante" es un incidente de IA similar a un caso conocido—tiene los mismos causantes, daños y sistema de IA. En lugar de enumerarlo por separado, lo agrupamos bajo el primer incidente informado. A diferencia de otros incidentes, las variantes no necesitan haber sido informadas fuera de la AIID. Obtenga más información del trabajo de investigación.
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