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Ping An customers
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Chinese Insurer Ping An Employed Facial Recognition to Determine Customers’ Untrustworthiness, Which Critics Alleged to Likely Make Errors and Discriminate
2016-04-15
Customers’ untrustworthiness and unprofitability were reportedly determined by Ping An, a large insurance company in China, via facial-recognition measurements of micro-expressions and body-mass indices (BMI), which critics argue was likely to make mistakes, discriminate against certain ethnic groups, and undermine its own industry.
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