End users of undisclosed Middle Eastern AI-powered cloud call center platform

2024-10-08

An AI-powered call center platform in the Middle East reportedly experienced a significant data breach, allegedly exposing over 10 million conversations between consumers, operators, and AI agents. Attackers allegedly accessed the platform’s management dashboard, stealing sensitive data, including national ID documents. The breach poses reported risks such as phishing, identity theft, and social engineering attacks. The stolen data was reportedly listed for sale on the dark web.