Department for Work and Pensions (DWP)

2024-06-23

A Department for Work and Pensions (DWP) algorithm wrongly flagged over 200,000 UK housing benefit claims as high risk, resulting in unnecessary investigations. Two-thirds of these flagged claims were legitimate, causing wasted public funds and stress for claimants. Despite initial success in a pilot, the algorithm's real-world performance fell short. This incident highlights the risks of overreliance on automated systems in welfare administration.

2024-07-10

Researchers have argued that the Department for Work and Pensions' Universal Credit system disproportionately impacts single mothers. Automated processes in the system, designed to determine eligibility and detect fraud, are reported to have introduced biases, leading to financial instability and hardship. The algorithms allegedly miscalculate earnings and delay childcare reimbursements, in turn exacerbating income volatility and debt among single mothers.