CSAA Insurance Group

Incidents involved as Deployer

インシデント 10821 Report
California Homeowner Reportedly Loses Insurance After Purported Aerial Imagery-Based Roof Assessment

2024-04-06

A California homeowner's insurance policy was reportedly not renewed after CSAA relied on aerial imagery, purportedly analyzed by an AI system, to assess the roof as having reached the end of its life. The homeowner, Cindy Picos, reportedly commissioned an independent inspection suggesting the roof had a decade of remaining life, but CSAA declined to reverse the decision. The insurer reportedly did not provide the imagery for review.

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California Homeowner Reportedly Loses Insurance After Purported Aerial Imagery-Based Roof Assessment

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California Homeowner Reportedly Loses Insurance After Purported Aerial Imagery-Based Roof Assessment